Privacy Policy
Effective Date: April 28, 2020
Portier Properties (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a reservation, submit an inquiry, or interact with our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide
When you book a stay, submit a contact form, request information, or communicate with us, we may collect:
Full name
Email address
Phone number
Billing address
Reservation details
Payment information (processed securely through third-party providers)
Government ID or verification information if required for booking
Messages or correspondence you send to us
Automatically Collected Information
When you use our website, we may automatically collect:
IP address
Browser type
Device type
Pages visited
Referral source
Date and time of access
General geographic location
Website usage analytics
2. How We Use Your Information
We use information we collect to:
Process reservations and payments
Confirm bookings and send stay-related communications
Respond to inquiries and customer support requests
Improve our website and services
Personalize user experience
Detect fraud or misuse
Comply with legal obligations
Send promotional communications (only where permitted)
3. Payment Processing
Payments may be processed by secure third-party payment processors. Portier Properties does not store full payment card information on our servers unless specifically stated by the payment processor’s secure system.
4. Cookies & Tracking Technologies
Our website may use cookies, pixels, and similar technologies to:
Improve website functionality
Analyze traffic and performance
Remember preferences
Support advertising and remarketing campaigns
You can modify browser settings to refuse cookies, though some site features may not function properly.
5. Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties when necessary, including:
Payment processors
Property management software providers
Cleaning or maintenance vendors (only when needed for reservations)
Marketing or analytics providers
Government or legal authorities when required by law
6. Reservation & Guest Information
To comply with applicable laws, building policies, fraud prevention, or property security requirements, we may request identity verification or additional guest information before check-in.
7. Data Security
We use commercially reasonable safeguards to protect personal information. However, no online transmission or storage system can be guaranteed 100% secure.
8. Your Rights & Choices
Depending on your location, you may have rights regarding your personal information, including the right to:
Access your information
Correct inaccurate information
Request deletion (subject to legal or contractual obligations)
Opt out of marketing emails
To request changes, contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.
10. Data Retention
We retain information only as long as reasonably necessary for reservations, legal compliance, tax records, dispute resolution, and legitimate business purposes.
11. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
12. Florida & U.S. Compliance
As a Florida-based business serving guests across the United States, we aim to comply with applicable federal and state privacy laws.
13. Changes to This Policy
We may update this Privacy Policy periodically. Updates become effective when posted on this page with the revised effective date.
